Good Services
Downe, Lou
(10.02.2020)
Produktnummer:
9789063695439
Verlag: BIS Publishers
Author: Downe, Lou
ISBN: 978-90-6369-543-9
Erscheinungsdatum: 10.02.2020
Verlag: BIS Publishers
Author: Downe, Lou
ISBN: 978-90-6369-543-9
Erscheinungsdatum: 10.02.2020
Produktinformationen "Good Services"
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean that it either works for users or doesn’t. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
| Hauptlesemotive: | Verstehen |
|---|---|
| Nebenlesemotive: | Optimieren |
| Produktart: | Buch |
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